Support
Something not working, or not clear? Write to us. A person reads every message.
Reach a human
Email support@lumibabycare.com. Tell us what you were trying to do and what happened, and which phone you use. Please don’t send your child’s health details by email. We don’t need them to help.
For privacy requests and questions about your data, write to privacy@lumibabycare.com.
Questions
Can I download LumiBaby yet?
Not yet. It is coming to the App Store and Google Play. The download buttons on this site will work as soon as it’s there.
Does it cost anything?
No. There is no paid tier today.
Is LumiBaby medical advice?
No. LumiBaby is a record-keeping tool, not medical advice. It does not diagnose and does not replace a clinician. If you are worried about your child, contact your clinician. In an emergency, call 911.
Does it work without signal?
Yes. Every entry saves on your phone instantly and syncs when you’re back online.
Someone invited me. What do I do?
Install LumiBaby, open it, and choose Enter an invitation code. The code is in the invitation link you were sent. Opening the link shows it to you with a copy button.
Who can see my child’s records?
Only you, and the people you invite, at the level you choose and for as long as you choose. Medical records are never shared with a single care session. Nothing is sold, and there is no advertising.
How do I get a copy of my data?
You can export everything LumiBaby holds about you as one file, from inside the app. Photos are listed with their own download links rather than packed into the file. See the privacy policy for exactly what’s included.
How do I delete my account?
In the app, go to Settings → Privacy and confirm by typing your email address. It is immediate and can’t be undone. Full details, including what to do if you can’t get into the app.
Which languages does it speak?
English and Spanish (US).